Here is a selection of our testimonials that give an insight into the way we work here at Landermeads and the experiences of our family members and their loved ones.
At Landermeads we celebrate life and the potential in each moment. When someone comes here to live with us they become one of our family members and we wrap them in love.
The Meads, Testimonial
Following the untimely death of M's dear husband in July 2014, we were privileged to fulfil our commitment to him to ensure that M was well cared for until her death in June. She had been residing in The Meads within Landermeads since July 2012 following a spell in hospital- her mixed dementia was such that J was no longer able to manage her very complex needs. Wandering and aggression, together with a reluctance to accept much needed personal care, and severe skin problems meant she was in need of close monitoring and round the clock expert care.
Although the staff in The Meads were doing their very best, visits to M were frequently very upsetting and stressful. Just before John passed away, the home undertook the necessary training under Dementia Care Matters to become a Butterfly home and it was a significant turning point. We were by this time visiting M more frequently. What we witnessed was the staff and residents (lovingly and movingly always referred to as "family") in a real home, the very core of which is based on LOVE. The family laugh together, cry together, share, care and love one another.
The change in ethos had a profound effect on M - she responded and blossomed under their loving care. She became more relaxed and laughed often and our visits were loving, pleasurable and fun though she was still able to let you know when she was not well pleased!! Any difficulties were handled by the staff with great sensitivity, knowledge and skill, diverting attention where necessary from whatever the problem scenario was.
Such was her personal care together with some ingenious problem solving by the excellent care staff, the serious skin problem was relieved and kept at bay. The staff constantly engage with the residents, love and hugs are ever present - it is a comfortable and pleasant environment where individuality is recognised and encouraged. We have spent many hours in the Meads and have witnessed at first hand the amazing work they do and the results it brings. As I have said to many people, the love and exceptional quality of care within that home just knocks your socks off! M's health deteriorated rapidly during her last few weeks. During that time the palliative care she received was as good as it was possible to be.
The management team, Rob, Ros and Jay ensured that every need was met. Sue and I stayed one night with Margaret - within minutes they had arranged for a camp bed and refreshments to be put in her room, so very much appreciated by us both. In fact, everyone in the home wrapped their loving arms around us too, making such a difficult time so much easier to bear and we truly felt embraced and a part of this wonderful family. The nursing staff were ever present, attentive and kept us fully updated at every stage.
The care staff too were quite brilliant - many volunteered for extra hours to ensure that M was attended at all times. Without fail, she received personal care every 2 hours and always her dignity was maintained. She was surrounded by love, whether or not we were present, right up to her last moment. Who could ask for more? We have nothing but praise and hope that The Meads will receive full recognition for the excellent work they undertake.
We have recently lost our dear relative, who lived at Landermeads for 18 months. We are extremely lucky to have found D's last home and that she was cared for and loved by staff as if she were a member of their own family. The staff who became friends to D and myself showed unending attention, affection and tender care throughout and particularly during the most precious time, at the end of her life.
Staff showed this in so many ways. It's not uncommon for staff to visit their 'family' on days off, taking people out on days off, bringing their own children in to visit, bringing homely items into each lounge including delicious foods for all the family and staff to enjoy. Displays of affection are the norm during everyday throughout the home. Cuddles, kisses and a warm stroke or touch can be seen by staff who pop into each lounge. Nurses, admin and laundry staff show affection and this is spread to and from other visitors too.
If I arrived at meal times D was always assisted with meals where necessary. Many staff were able to recount conversations and jokes they had had with D which was of evidence of time spent with her and that they knew her character and sense of humour. They knew all the family members’ life history, characters and the details of need for each person too. D often called out to go to her 'flat'. She would be assisted to her room which felt like her flat due to us being encouraged to make it her own space.
We changed the curtains, put up pictures and photos, brought in some of her own furniture and surrounded her with familiar items. It was always lovely to find D in her own, well laundered clothing. She was always coordinated and accessorised which had always been very important to her. This was again a display of the time and effort shown by staff to ensure she had her dignity and personality. At the very difficult time at the end of D's life she and I were so well supported. The preparation for her passing was carried out very sensitively and appropriately for our family.
I knew I could ask for support at any moment. When she did pass away I was supported by on duty and off duty staff who came in especially. They showed such love, care and affection for D. Two staff members stayed and dressed her for the final time ready for her to leave the home which meant so much to me. I will be forever grateful to them for that act of kindness. I found the idea of having D in a home very worrying. Having found Landermeads and the care given there I had no concerns at all for her wellbeing. She was cared for by another family on our behalf. I cannot thank everyone enough.
Lander House, Testimonial
My 88 year old mother has Parkinson’s disease and needs full time nursing care as she can no longer walk unaided. However her mental faculties are still very good. Previous to coming to Landermeads (Lander House) she spent time in 3 other nursing homes. All were unsatisfactory for many reasons and as a family we were very concerned as she was deteriorating both mentally and physically.
However, in June she was offered a place in Lander House – and has never looked back. She has improved in every respect and now feels completely safe and at home. The team members in Lander House are all very professional, dedicated and obviously enjoy their work. Nothing is too much trouble. In the past, in previous homes, mum was made to feel a nuisance because she needed so much assistance. This is no longer the case at all (just a smile and don’t worry – that’s what we are here for). Although her needs are often personal (toilet/bathing) the staff are so caring and her dignity is maintained at all times.
The staff all take time to talk and get to know all the residents and their backgrounds, and make sure they spend quality time with them. They also make every effort to get to know the family members and visitors and make everyone feel very welcome. Their attitude to always positive, cheerful and “can do”. We often visit about 2pm when shifts change over. However it is difficult to tell sometimes as no one shoots off as the clock strikes 2.
Not long ago we were struggling with mum’s hearing aid when a member of staff going off duty saw us. He immediately abandoned his coat etc and came to help us. We pointed out it was after his finish time, but he just said “it’s no problem, I’m not in a hurry”. The team all take pride in how well they know the residents and how they are feeling – always keeping the family in the loop. A few weeks ago a member of staff said he was concerned as when he put mum to bed the previous night she seemed out of sorts and a little confused. So he had arranged for the nurse to see her and check for a urine infection. When we visited the next day he let us know all was OK, but while we were there the nurse still sought us out to tell us the “dip tests” were clear and there was nothing to worry about. Mum had an appointment booked for the Parkinson’s Clinic, at the QMC, in June (only two weeks after she arrived at Landermeads).
We were very concerned as to how we would cope – on previous occasions she had been able to get in and out of a car with our assistance, but this was no longer the case. Mentioning this to Ros she immediately said that they would be sending a member of staff with us to help. We did not expect this, but on the day she was a great help and support to us, also as she had made every effort to get to get to know mum she was able to contribute very helpfully during the consultation. There always seems to be something being organised to look forward to – in the time mum has been in residence we have seen a wonderful garden tea party for the queen’s birthday, a music festival (several different act and barbeque), and a day trip to Skegness. Friends and relatives were invited to the events at the home, and all were at no cost to the residents (including the Skegness outing).
There is a scarecrow festival in October, and residents are all helping to create the scarecrows! The team leaders and management are all readily available to discuss any issues that may crop up. Indeed they welcome our involvement, and also hold regular informal meetings for relatives and friends to get together where we learn of the latest developments and can make suggestions of our own. In addition to this we also receive a monthly newsletter. I will leave the last word to the most important person – when asked how she likes it in Landermeads mum always replies “it’s wonderful!”